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Generalmarkus41

sla-tracker

Generate SLA measurement configurations and breach-alert rules. Use when defining service level agreements for workflow steps, queue processing times, or customer response commitments.

Stars
12
Source
markus41/claude
Updated
2026-05-11
Slug
markus41--claude--sla-tracker
View on GitHubRaw SKILL.md

// install — copy + paste into any project

mkdir -p .claude/skills && curl -fsSL https://raw.githubusercontent.com/markus41/claude/HEAD/plugins/lobbi-workflow-engine/skills/sla-tracker/SKILL.md -o .claude/skills/sla-tracker.md

Drops the SKILL.md into .claude/skills/sla-tracker.md. Works with Claude Code, Cursor, and any agent that loads SKILL.md files from .claude/skills/.

SLA Tracker Configuration

Define SLA measurement and alerting:

  1. SLA definition: What is the commitment? (e.g., "Claims acknowledged within 24 business hours")
  2. Measurement points: When does the SLA clock start/stop? (submission receipt, first touch, resolution)
  3. Business hours: Define business calendar (timezone, working hours, holidays)
  4. Alert thresholds: At what % of SLA consumed do you alert? (e.g., 50%, 75%, 90%, breach)
  5. Breach actions: What happens on breach? (escalate, notify management, create incident)

Output a complete SLA configuration YAML and a dashboard spec for SLA monitoring.