Routing Rules Design
Design attribute-based routing rules for business process automation:
- Identify routing dimensions: What attributes determine the route? (type, amount, geography, product line, risk tier)
- Map rules to destinations: Which team/system/queue receives each combination?
- Handle exceptions: What happens when no rule matches? Who receives unclassified items?
- Priority ordering: When multiple rules match, which wins?
Output routing rules as a decision table:
| Attribute 1 | Attribute 2 | Destination | Priority |
|-------------|-------------|----------------|----------|
| claim_type | amount | claims_team | 1 |
| ... | ... | ... | ... |
Also generate the routing logic as pseudocode and identify any data enrichment needed before routing can occur.