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Generalmarkus41

escalation-policy

Define time-based escalation paths when approvals stall or SLAs breach. Use when configuring automatic escalation for insurance underwriting queues, loan processing pipelines, or compliance review workflows.

Stars
12
Source
markus41/claude
Updated
2026-05-11
Slug
markus41--claude--escalation-policy
View on GitHubRaw SKILL.md

// install — copy + paste into any project

mkdir -p .claude/skills && curl -fsSL https://raw.githubusercontent.com/markus41/claude/HEAD/plugins/lobbi-workflow-engine/skills/escalation-policy/SKILL.md -o .claude/skills/escalation-policy.md

Drops the SKILL.md into .claude/skills/escalation-policy.md. Works with Claude Code, Cursor, and any agent that loads SKILL.md files from .claude/skills/.

Escalation Policy Design

Define escalation policies for stalled workflow items:

  1. Trigger conditions: Time elapsed, SLA percentage consumed, or manual override
  2. Escalation path: Who receives the escalation notification? What authority do they have?
  3. Escalation message: Draft the escalation notification with context (item age, original assignee, business impact)
  4. Resolution recording: How is the escalation resolved and documented for audit?

Output an escalation policy spec with trigger thresholds, notification templates, and audit requirements.