Shopify Orders & Customer Management

Overview

Secondary core workflow: manage orders, customers, and fulfillments. Query order data, process fulfillments, and handle customer records through the GraphQL Admin API.

Prerequisites

Completed shopify-install-auth setup
Access scopes: read_orders, write_orders, read_customers, write_customers, read_fulfillments, write_fulfillments
Familiarity with shopify-core-workflow-a (products)

Instructions

Step 1: Query Orders

Query orders with financial/fulfillment status filters, line items, customer data, and shipping addresses. Uses Shopify query syntax (financial_status:paid, fulfillment_status:unfulfilled, name:#1001, etc.).

See Query Orders for the complete query with pagination and query syntax examples.

Step 2: Create a Draft Order

Create draft orders with variant line items, custom line items, discounts, shipping addresses, and customer assignment.

See Draft Order Create for the complete mutation and variables.

Step 3: Process Fulfillment

Two-step process: first query fulfillment orders for an order to get line item IDs, then create the fulfillment with tracking information and customer notification.

See Fulfillment Processing for both queries and the complete workflow.

Step 4: Customer Management

Search customers by email, order count, total spent, tags, and state. Returns addresses and metafields.

See Customer Search Query for the complete query and syntax examples.

Output

Orders queryable with financial and fulfillment status filters
Draft orders created with line items, discounts, and shipping
Fulfillments processed with tracking information
Customer records searchable with spending and order filters

Error Handling

Error	Cause	Solution
`Access denied for orders`	Missing `read_orders` scope	Add scope and re-auth
`Fulfillment order not found`	Wrong fulfillment order ID	Query fulfillment orders first
`Cannot fulfill: already fulfilled`	Order already shipped	Check `remainingQuantity > 0`
`Customer not found`	Invalid customer GID	Verify GID format `gid://shopify/Customer/1234567890` (numeric ID)
`Order is not editable`	Order already archived	Only draft/open orders are editable
`THROTTLED`	Rate limit exceeded	Implement backoff -- see `shopify-rate-limits`

Examples

Order Analytics Query

// Get order count and revenue for a date range
const ORDER_ANALYTICS = `
  query orderAnalytics {
    ordersCount(query: "created_at:>2024-01-01 AND created_at:<2024-02-01") {
      count
    }
    orders(first: 1, query: "created_at:>2024-01-01", sortKey: TOTAL_PRICE, reverse: true) {
      edges {
        node {
          name
          totalPriceSet { shopMoney { amount currencyCode } }
        }
      }
    }
  }
`;

Refund an Order

Create a refund with line item restock and customer notification.

See Refund Create for the complete mutation and variables.

shopify-core-workflow-b