Event Program Operations Skill
When to Use
- Scaling events across regions/vendors.
- Auditing operational process gaps.
- Onboarding new ops managers or agencies.
Framework
- Workflow Map – intake → approval → production → promotion → execution → follow-up.
- Tool Stack – registration, streaming, badge printing, analytics, project management.
- Data Flow – how registration, attendance, engagement sync to CRM/MAP.
- Governance – templates, RACI, change control, compliance requirements.
- Vendor Management – criteria, scorecards, contract checkpoints.
Templates
- SOP library (registration setup, badge printing, shipping, onsite checklists).
- Timeline templates by event type.
- SLA tracker for response times and escalation.
Tips
- Automate reminders and approvals with project tools.
- Keep runbooks for each event archetype.
- Align with Security/Legal for data/privacy compliance.