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escalation-framework

Use to govern executive involvement, cross-functional response, and risk

Stars
259
Source
gtmagents/gtm-agents
Updated
2026-04-03
Slug
gtmagents--gtm-agents--escalation-framework
View on GitHubRaw SKILL.md

// install — copy + paste into any project

mkdir -p .claude/skills && curl -fsSL https://raw.githubusercontent.com/gtmagents/gtm-agents/HEAD/plugins/renewal-orchestration/skills/escalation-framework/SKILL.md -o .claude/skills/escalation-framework.md

Drops the SKILL.md into .claude/skills/escalation-framework.md. Works with Claude Code, Cursor, and any agent that loads SKILL.md files from .claude/skills/.

Renewal Escalation Framework Skill

When to Use

  • Managing red/yellow accounts approaching renewal with unresolved blockers.
  • Coordinating cross-functional support (product, finance, legal, exec) on high-stakes negotiations.
  • Documenting escalation paths to ensure clarity on ownership and timelines.

Framework

  1. Tier Definitions – outline criteria for green/yellow/red escalations and required response times.
  2. Stakeholder Matrix – assign owners (CSM, AE, exec sponsor, product, finance, legal) per tier.
  3. Communication Protocols – define templates, meeting cadences, and status update requirements.
  4. Decision Authority – specify who can approve concessions, roadmap commitments, or contract terms.
  5. Post-Escalation Review – capture learnings, update playbooks, and track commitments.

Templates

  • Escalation intake form (issue, impact, requested support, deadline).
  • Executive briefing doc with talking points, risks, and desired outcomes.
  • Resolution tracker to log actions, owners, and next check-ins.

Tips

  • Pair with renewal-playbooks to ensure escalations tie back to structured plays.
  • Keep approval matrices accessible so field teams know who to engage.
  • Review escalations monthly to ensure commitments are fulfilled.