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customer-feedback-taxonomy

Standardized tagging schema for personas, lifecycle stages, drivers,

Stars
259
Source
gtmagents/gtm-agents
Updated
2026-04-03
Slug
gtmagents--gtm-agents--customer-feedback-taxonomy
View on GitHubRaw SKILL.md

// install — copy + paste into any project

mkdir -p .claude/skills && curl -fsSL https://raw.githubusercontent.com/gtmagents/gtm-agents/HEAD/plugins/voice-of-customer/skills/customer-feedback-taxonomy/SKILL.md -o .claude/skills/customer-feedback-taxonomy.md

Drops the SKILL.md into .claude/skills/customer-feedback-taxonomy.md. Works with Claude Code, Cursor, and any agent that loads SKILL.md files from .claude/skills/.

Customer Feedback Taxonomy Skill

When to Use

  • Normalizing surveys, interviews, support logs, or community chatter before synthesis.
  • Auditing existing VoC datasets for drift or inconsistencies.
  • Onboarding new teams to shared tagging standards.

Framework

  1. Persona Layer – map ICP, role, and influence level.
  2. Lifecycle Layer – awareness, onboarding, adoption, expansion, renewal, advocacy.
  3. Driver Layer – product, service, pricing, experience, relationship, outcomes.
  4. Sentiment Layer – strength, urgency, confidence, sample size.
  5. Metadata Layer – ARR, region, industry, channel, last touch.

Templates

  • CSV/Sheet taxonomy with dropdowns and validation rules.
  • JSON schema for tagging automation or webhook ingestion.
  • Governance checklist for quarterly taxonomy refresh.

Tips

  • Keep taxonomy lean (<30 drivers) to encourage adoption.
  • Version every change so historical analyses remain comparable.
  • Pair with run-voc-listening-tour to auto-tag new signals.