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freshdesk

Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API

Stars
15
Source
dvcrn/openclaw-skills-marketplace
Updated
2026-05-29
Slug
dvcrn--openclaw-skills-marketplace--freshdesk
View on GitHubRaw SKILL.md

// install — copy + paste into any project

mkdir -p .claude/skills && curl -fsSL https://raw.githubusercontent.com/dvcrn/openclaw-skills-marketplace/HEAD/plugins/aiwithabidi--freshdesk/skills/freshdesk/SKILL.md -o .claude/skills/freshdesk.md

Drops the SKILL.md into .claude/skills/freshdesk.md. Works with Claude Code, Cursor, and any agent that loads SKILL.md files from .claude/skills/.

🆘 Freshdesk

Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API

Requirements

Variable Required Description
FRESHDESK_API_KEY ✅ API key
FRESHDESK_DOMAIN ✅ Domain (yourcompany.freshdesk.com)

Quick Start

# List tickets
python3 {{baseDir}}/scripts/freshdesk.py tickets --filter <value> --email <value>

# Get ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-get id <value>

# Create ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-create --subject <value> --description <value> --email <value> --priority <value> --status <value>

# Update ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-update id <value> --status <value> --priority <value>

# Delete ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-delete id <value>

# Reply to ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-reply id <value> --body <value>

# Add note
python3 {{baseDir}}/scripts/freshdesk.py ticket-note id <value> --body <value>

# List conversations
python3 {{baseDir}}/scripts/freshdesk.py conversations id <value>

All Commands

Command Description
tickets List tickets
ticket-get Get ticket
ticket-create Create ticket
ticket-update Update ticket
ticket-delete Delete ticket
ticket-reply Reply to ticket
ticket-note Add note
conversations List conversations
contacts List contacts
contact-get Get contact
contact-create Create contact
companies List companies
agents List agents
groups List groups
roles List roles
products List products
satisfaction-ratings List CSAT
time-entries Ticket time entries

Output Format

All commands output JSON by default. Add --human for readable formatted output.

python3 {{baseDir}}/scripts/freshdesk.py <command> --human

Script Reference

Script Description
{{baseDir}}/scripts/freshdesk.py Main CLI — all commands in one tool

Credits

Built by M. Abidi | agxntsix.ai YouTube | GitHub Part of the AgxntSix Skill Suite for OpenClaw agents.

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